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FAQ's
 
Turnaround / Shipping
   What is the turnaround time?
   To which countries do you ship and how much does it cost?
   Do you offer an express service to expedite the order?
    If I order several paintings in 1 order will I have to pay more for the shipping?
Photos options
   Can you combine images from more than one photograph into a single painting?
   Can I send a photo before ordering?(to make sure that the quality is good, or to get a quote)
   On the website you show the size as 16"x20" but I would like a 20"x16". What should I do?
   Can I choose a background for my painting?
   Can you restore old photos or colorize black & white photos? If so, what is the Price?
   What format should my photo be?
    I can't decide which photo to send. an you give me examples of photos that customers usually want to turn into paintings?
   Which photos can I turn into painted portraits?
Sending your photos
    I only have hard copy photographs. What should I do?
   Can I send a scanned image of my hardcopy photograph instead of mailing it?
   To which email address should I send my photographs?
   If I send a photo by mail, can I get it back?
Prices and Payment methods
   How much does a painting from a photo cost?
   Can I order a custom size? What will the price be?
   How much would a painting that has both pets & people in it cost?
   How much would a painting with 2 vehicles cost? with 1 person, 1 dog and 1 tractor? with 3 houses in it?
   Do you charge extra for modifications?
   When will I be asked to pay the 80% balance?
   What methods of payment do you accept?
   Which currencies do you accept?
Frames
   Will I get my painting framed, stretched or rolled in a tube?
My painting order
   Can I preview my painting before receiving it?
   Can I ask a special request from the artist?
   Can I choose the artist that will paint my painting?
   What’s the status of my order?
   I would like to confirm my painting or to ask for modifications. How do I do this?
   I have paid the balance but still haven’t received the shipping notification. When should that happen?
General questions
    What's your return policy?
   Is my private information protected?
    My question isn't answered on this page, what should I do?
Affiliates, partners and link exchange
   How can I become an affiliate of DrawOurLife?
   I have a retail store and I would like to offer your service to my customers, what should I do?
   I would like to exchange links with your website. How do I do that?
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